We may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from August 2020.
WHAT WE COLLECT
As a general visitor to our website we don't collect any personal information unless you order from us, make an enquiry, enter your details to take advantage of an offer or enter a competition. We will remind you of your privacy at any point this happens.
As a customer using our website to place an order, we collect the following information:
- Email Address
- Delivery and Order Addresses.
- Transactional Information icluding any personalisation information.
- Preferences and interests.
- Other information relevant to providing our services including preferences, surveys and/or offers.
We may use information we hold about you for the purposes of responding to your enquiries, fulfilling your order and delivering goods to you, sending marketing communications (if you have agreed), maintaining your online account (where relevant) or preventing and detecting fraud. We may also transfer your data to third parties for the purposes of delivering any goods you have ordered to you, fulfilling orders, analysing and profiling data, processing payments and providing customer service.
We do not store your card details ourselves. We instead use third party payment providers allowing you to make digital transactions.
WHAT WE DO WITH THE INFORMATION WE GATHER
We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:
- Internal record keeping
- We may use the information to improve our products and services.
- We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
- From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests.
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
Cookies are text files containing small amounts of information which are downloaded to your device when you visit our websites. Cookies are useful because they allow us to recognise your device or respond to you as an individual. They also allow us to tailor our operations to your needs by gathering and remembering information about your preferences.
Cookies help us provide you with a better website and enhanced functionality. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us
There are 3 categories of cookies that we use and one that we don’t.
|Do We Use Them|
|Category 1 – Strictly necessary cookies
These cookies are essential in order to enable you to move around our website and use its features, such as accessing secure areas of the website. Without these cookies services you have asked for, like shopping baskets and secure logins cannot be provided.
|Category 2 – Performance cookies
These cookies collect information about how you use our websites, for instance which pages you go to most often, and if you get error messages from web pages. These cookies don’t collect personal information that identifies you as a visitor. All information these cookies collect is aggregated and therefore anonymous. It is only used to improve how our websites work.
|Category 3 – Functionality Cookies
These cookies allow us to remember choices you make and provide enhanced, more personal features. These cookies can also be used to remember changes you have made to parts of our websites that you can customise. These cookies cannot track your browsing activity on other websites.
|Category 4 – Targeting / advertising cookies
These cookies are used to deliver adverts more relevant to you and your interests. They are also used to limit the number of times you see an advertisement as well as help measure the effectiveness of the advertising campaign.
You can choose to accept or decline cookies by amending your browser settings. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.
LINKS TO OTHER WEBSITES
Our website contains links to other websites. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.
CONTROLLING YOUR PERSONAL INFORMATION
You may choose to restrict the collection or use of your personal information in the following ways:
If you have previously agreed to us using your personal information for our own direct marketing purposes, you may change your mind at any time by writing to or emailing us at the address below.
We will not sell, distribute or lease your personal information to third parties unless you have specifically given us permission to do so or we are required by law to do so.
We will never use your personal information to send you promotional information about third parties unless you have specifically given us permission to do so.
You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please write to us at the details below.
If you believe that any information we are holding on you is incorrect or incomplete, please write to us or email us as soon as possible at the below address. We will promptly correct any information found to be incorrect.
Our Contact Details: 38 Holme Park Avenue, Chesterfield, S41 8XB | email@example.com