TERMS & CONDITIONS OF SALE
These Terms & Conditions of Sale (together with the documents referred to in it) set out the specific terms which govern the sale of goods by us to you. These terms apply in addition to our Website Terms & Conditions. By ordering items from us you accept and agree to be bound by these Terms and Conditions of Sale. Nothing in all our terms and conditions affects your statutory rights, either as a consumer or otherwise.
These Terms and Conditions of Sale govern the sale of goods by us, babygiftsets.co.uk, to you, the customer, by telephone, email, and via our website at babygiftsets.co.uk, or other means and will form the basis of any contract of sale between us. Please read them carefully before placing your order as you will be deemed to be bound by them. Copies of these terms and conditions are available on request. Please read them carefully before placing your order and print a copy for future reference.
All orders for goods made by you on the website or by telephone are subject to these Terms and Conditions Of Sale.
You may register with us when purchasing items on our website. Please ensure any details you provide us with are true, correct, complete and up to date. Inform us immediately of any changes to those details. Please inform us immediately if you have any reason to believe that your username and/or password has become known to anyone else, or are being, or are likely to be, used in an unauthorised manner. You can access and update your details using the 'Account' area of the Website.
We reserve the right to terminate accounts, remove or edit content or cancel orders at our discretion, but without charge to you.
Your orders are an offer to purchase goods from us, we will confirm receipt of your order by sending you an email summarising the details of your order or otherwise confirming your order back to you; this is the point at which we accept your order and the contract is formed (subject to these Terms & Conditions Of Sale). The contract is completed when the goods are delivered (also subject to these Terms & Conditions Of Sale).
We may (at our sole discretion, and without notice) substitute an item of equal or greater value than the original item listed or issue a refund for the product. This applies to all products and items within our gift sets. Where we have substituted an item, you may elect to receive a refund rather than accepting the substitute item by returning to us all products and items in their original packaging within 14 days of the original order being dispatched. We will make any refunds made under these Terms & Conditions Of Sale within 14 days of us receiving the products and items, or evidence of items acceptable to us, from you.
All payments for goods must be made when the order is placed. We will not reserve or dispatch goods before payment is received. Ownership of the goods will pass to you once we have received payment in full. We cannot accept cheques or cash as payments online. Please note we cannot guarantee the security of data when communicating with us via email or fax. Accordingly, please do not send us payment information using those mediums.
Products are displayed and charged in British Pounds at the price at the time of your order. Prices displayed in brochures and on our website include any relevant tax such as Sales Tax or Value Added Tax which will be applied at the current rate where applicable. Products might be subject to variation. If there is an error we will contact you as soon as possible. You will have the option of reconfirming your order at the correct price or cancelling it. If we are unable to reach you, your order for the incorrectly priced item will be cancelled, and we are not obliged to honour such orders. The delivery charge is an additional cost. Please refer to our Delivery Information for full details.
DESCRIPTIONS & SPECIFICATIONS
We have made every effort to ensure that the goods displayed on this website and in our brochures conform to the descriptions and photographs. The specifications, colours, dimensions and descriptions (please note all images are for illustration purposes only) of items on the website and brochures are quoted as accurately as possible. The colours you see will depend on the resolution of your monitor and we cannot therefore guarantee that your monitor's display of any colour will always reflect accurately the colour of the item delivered. We reserve the right to vary the dimensions, specifications, descriptions and quantities of items displayed on our website without prior notice.
Once placed, it may not be possible to stop an order from being dispatched. Similarly once dispatched we are unable to stop delivery or cancel the order. In the event that orders cannot be stopped or cancelled, you may return the items to us per our 'Returns & Refunds' policy below.
RETURNS & REFUNDS
You have the right to cancel your order without cause within a 'cooling off' period of 14 days from the day after you receive the goods. This right applies to all products & items except:
- Perishable goods and other items likely to expire rapidly
- Items worn next to the body
- Sealed items where the seal has been broken
- Personalised or bespoke items
If you wish to cancel and return your purchase, contact us at firstname.lastname@example.org with the order reference. You will be given instructions about where to return the goods which must be made without undue delay and in any case within 14 days of notifying us. When the goods have been received and checked, a refund for the goods and the standard delivery charge (premium charges are not refundable) will be issued as soon as possible, this may mean that you will be contacted for repayment details. Please note that the cost of returning the goods is your responsibility.
Your statutory rights regarding damaged, defective or incorrect goods are not affected by this.
DAMAGED IN TRANSIT, DEFECTIVE & INCORRECT PURCHASES
If you take delivery of a package from us and the goods being delivered to you have been damaged in transit, or are: defective, not as described, not of satisfactory quality, not fit for purpose, or are not per a sample (i.e. 'Faulty'), we will at your option either exchange or repair these items without charge to you, or (with the exception of the perishable and other goods above) for a period of 14 days from the date of delivery, provide you with a full refund. We will check the items on their return, and we may request photos of the damaged item and packaging in order to enable us to investigate the matter with our courier and pick & pack facility.
We use third party couriers and postal services for our deliveries.
Full information of our delivery services and charges are available on our website. If you order a number of items for delivery to the same address, they may be dispatched separately and we cannot guarantee delivery on the same day.
All deliveries are to an address in United Kingdom (which must be correct) not a named individual. If a delivery at that address is not possible, items will be handled in line with the third party courier or postal services own delivery terms and conditions.
We make every effort to dispatch items on time. Delivery times may vary according to availability and any guarantees or representations made as to delivery times are subject to any delays resulting from postal delays or force majeure (e.g. weather) for which we will not be responsible. Any new delivery charges incurred due to such errors will be passed on to the sender.
Save to the extent that we are responsible for foreseeable loss and damage caused by us, to the maximum extent permitted by law, we accept no liability and shall not be responsible for any loss or damage, whether foreseeable or otherwise, including direct, indirect, consequential, special or exemplary damages however they may arise.
We will not be responsible to you for any delay or failure to comply with our obligations under these Terms & Conditions of Sale if the delay or failure arises from any cause beyond our reasonable control.
CHANGING THESE TERMS
We reserve the right at any time to make changes to these Terms & Conditions of Sale and such other policies as we may notify you of. You will be subject to the policies and terms and conditions in force at the time you use the website or place an order from the website or other means. We may transfer our rights and obligations under these terms to another organisation. However you may only transfer your rights or your obligations under these terms to another person if we agree to this in writing. If any of the terms and conditions forming the contract between us are deemed invalid, void or unenforceable for any reason, it will be deemed severable and not affect the validity and enforceability of the remaining terms and conditions.
If you breach these Terms & Conditions of Sale and we take no action we will still be entitled to use our rights and remedies in other situations where you are in breach.
APPLICABLE LAW AND JURISDICTION
These Terms & Conditions of Sale are governed by English law and any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.